Shipping and Return Policy

VELAURIS – Shipping Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At VELAURIS, we take pride in delivering high-quality jewellery to your doorstep with care and precision. Please read our Shipping Policy carefully to understand our delivery process, timelines, and related terms.

1. Order Processing

· Orders are typically processed within [2–5 business days] after payment confirmation.

· Orders placed on weekends or public holidays will be processed on the next working day.

· Once your order is dispatched, you will receive an email or message with tracking details.

2. Shipping Duration

· Domestic Orders : Delivered within [5–10 business days] after dispatch.

· Delivery times may vary due to factors beyond our control, such as courier delays, weather, or customs clearance.

3. Shipping Charges

· Shipping charges are calculated at checkout based on your delivery location and order value.

· We may offer free shipping on eligible orders of Rs. 799 as part of promotional campaigns.

· Any additional customs duties or import taxes for international deliveries are the customer’s responsibility.

4. Order Tracking

Once your order is shipped, a tracking link will be shared via email or SMS. You can use this link to check your delivery status anytime.

5. Address Accuracy

Please ensure your shipping address, contact number, and pincode are accurate before confirming your order.
VELAURIS is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

6. Delays or Lost Packages

While we strive for timely delivery, VELAURIS is not liable for delays caused by courier partners, customs, or unforeseen circumstances.
If your package appears lost or delayed, please contact us at [support@velauris.com], and we will assist you in tracking it.

VELAURIS – Return & Exchange Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At VELAURIS, every jewellery piece is carefully crafted and quality-checked before dispatch. Due to the delicate and personalized nature of our products, we maintain a strict No Return and No Exchange Policy.

1. No Return or Exchange Policy

· All sales made on VELAURIS are final.

· We do not accept returns, exchanges, or refunds for reasons such as change of mind, size issues, or personal preferences.

· Please review all product descriptions, sizes, and specifications carefully before placing an order.

2. Damaged or Incorrect Product Policy

In rare cases where you receive a damaged, defective, or incorrect item, you may be eligible for an exchange, subject to the following conditions:

A. Proof Requirement

· You must record a clear, continuous, and unedited unboxing video from the moment you receive the sealed parcel until the item is fully unpacked.

· The video must clearly show the outer packaging, shipping label, unsealing process, and the damaged/incorrect item.

· Photos or incomplete videos will not be accepted as proof.

B. Reporting Timeline

· You must notify us within 24 hours of delivery by emailing [support@velauris.com] with:

o Your order number

o The complete unboxing video

o Description of the issue

C. Exchange Approval

· After reviewing your claim and verifying the proof, we will process an exchange for the same product only, if available.

· If the same product is out of stock, store credit may be issued at our discretion.

· Claims without valid proof or submitted after 24 hours will not be accepted.

3. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

· Custom-made or personalized jewellery

· Items bought during sales, discounts, or promotional offers

· Earrings (due to hygiene reasons)

4. Cancellation Policy

· Orders can only be cancelled within 2 hours of placing the order.

· Once processing begins, cancellation requests will not be accepted.

· Refunds (if approved) will be processed to the original payment method within [7–10 business days].

5. Contact Us

If you have any concerns about your order, please contact us at:

VELAURIS
Email: [support@velauris.com]
Website: [www.velauris.com]
Address: [Insert Business Address]

VELAURIS Care Ritual

Jewelry Care Instructions

Congratulations on your new VELAURIS jewelry!
Each piece has been handcrafted with care and coated with advanced anti-tarnish protection, designed to keep your jewelry shining beautifully for months to come.
To preserve the elegance and longevity of your jewelry, please follow these simple care tips:

 Anti-Tarnish Promise

Your VELAURIS jewelry is designed to resist tarnish for up to 6 months or more with proper care.
While our special coating helps maintain shine, daily care and handling play an important role in keeping your pieces radiant.

✅ How to Care for Your Jewelry

Keep it dry:
Moisture can reduce your jewelry’s brilliance. Always remove your pieces before showering, swimming, or exercising.

Store smartly:
Keep your jewelry in the VELAURIS box or pouch when not in use. Store it in a cool, dry place away from direct sunlight and humidity.

Clean gently:
After each wear, wipe your jewelry with a soft, dry cloth to remove sweat, oils, and dust. This simple step helps maintain its natural shine.

Apply cosmetics first:
Always apply perfume, lotion, hairspray, and makeup before wearing your jewelry to minimize exposure to chemicals that can dull the finish.

Avoid chemicals:
Keep away from harsh cleaners, sanitizers, chlorine, and saltwater, as these can damage the metal or plating over time.

⚠️ What to Avoid

· Sleeping while wearing your jewelry

· Storing it in humid areas (like bathrooms)

· Dropping or rough handling

· Keeping multiple pieces tangled together

 Bonus Tip for Long-Lasting Shine

If you wear your VELAURIS jewelry often, give it a little rest between wears. Allowing your pieces to “breathe” helps preserve the anti-tarnish coating and keeps them looking new longer.

 Need Help or Have a Concern?

In case of accidental tarnish or damage, please contact our VELAURIS support team — we’re always happy to help you care for your jewelry and keep it sparkling.

�� Email: velaurisjewel@gmail.com
�� Website: www.velauris.com

Frequently Asked Questions About Anti-Tarnish Jewelry

What is anti-tarnish jewelry?

Anti-tarnish jewelry is specially treated or coated to resist oxidation and discoloration. Our pieces are crafted with protective finishes that keep them looking brilliant and new for longer, reducing the need for frequent polishing.

How long does anti-tarnish coating last?

With proper care, our anti-tarnish coating can last for years. The longevity depends on how often you wear the piece and how well you maintain it. Following our care instructions will help maximize the protective benefits.

Will my anti-tarnish jewelry ever tarnish?

While our anti-tarnish treatment significantly slows down the tarnishing process, all jewelry can eventually show signs of wear with extended use. However, our pieces will maintain their shine much longer than untreated jewelry.

How do I care for my anti-tarnish jewelry?

To keep your jewelry looking its best:

• Store in a cool, dry place away from direct sunlight
• Keep in the provided anti-tarnish pouch or jewelry box
• Remove before swimming, showering, or exercising
• Avoid contact with perfumes, lotions, and harsh chemicals
• Gently wipe with a soft, dry cloth after each wear
• Do not use harsh chemical cleaners or abrasive materials

Can I wear anti-tarnish jewelry in water?

We recommend removing your jewelry before swimming, bathing, or any water activities. While the anti-tarnish coating provides protection, prolonged exposure to water, chlorine, or saltwater can still affect the finish over time.

Is anti-tarnish jewelry hypoallergenic?

Yes! Our anti-tarnish jewelry is made with hypoallergenic materials that are safe for sensitive skin. The protective coating is nickel-free and gentle on all skin types.

How do I clean my anti-tarnish jewelry?

Simply wipe your jewelry with a soft, lint-free cloth after wearing. For deeper cleaning, use lukewarm water with a mild soap, gently clean with a soft cloth, rinse thoroughly, and pat dry immediately. Avoid ultrasonic cleaners and harsh polishing cloths.

What materials are used in anti-tarnish jewelry?

Our anti-tarnish jewelry is typically made from sterling silver, brass, or copper with a protective rhodium or e-coating finish. This combination provides both beauty and durability while preventing tarnish.

Can I sleep in my anti-tarnish jewelry?

While it's possible, we recommend removing your jewelry before bed. This prevents unnecessary wear, reduces exposure to oils and moisture, and helps maintain the anti-tarnish coating longer.

What if my jewelry starts to tarnish?

If you notice any tarnishing, gently clean the piece with a soft cloth and mild soap solution. If tarnishing persists, contact us for care recommendations. We're here to help you keep your jewelry beautiful!

Does anti-tarnish jewelry come with a warranty?

Yes! All our anti-tarnish jewelry comes with a quality guarantee. If you experience any issues with the coating or craftsmanship, please reach out to our customer service team.

How should I store my anti-tarnish jewelry?

Store each piece separately in the anti-tarnish pouch provided or in a lined jewelry box. Keep jewelry away from humidity, direct sunlight, and extreme temperatures. Proper storage is key to maintaining the anti-tarnish properties.

Have more questions? Feel free to contact our customer support team - we're always happy to help you care for your beautiful jewelry!