Terms of service
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to VELAURIS. These Terms and Conditions (“Terms”) govern your use of our website [www.velauris.com] and the purchase of products offered by VELAURIS.
By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
1. General Information
VELAURIS is an online jewellery brand offering handcrafted and curated jewellery pieces.
By placing an order through our website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
2. Products and Descriptions
We make every effort to display product images, descriptions, and colors accurately. However, slight variations may occur due to lighting, photography, or device settings.
All our products are handmade and may contain minor natural imperfections, which add to their unique charm and are not considered defects.
3. Pricing and Payment
· All prices listed are in [insert currency] and include applicable taxes unless stated otherwise.
· We reserve the right to change prices at any time without prior notice.
· Payments must be made in full at the time of purchase through our secure payment gateway.
4. No Return or Exchange Policy
At VELAURIS, all sales are final.
We maintain a strict No Return, No Exchange, and No Refund policy under any circumstances, including:
· Change of mind
· Wrong size or style ordered
· Personal preference or fit issues
Please check all product details and specifications carefully before placing your order.
5. Damaged or Incorrect Products
We take utmost care in packaging and quality control before dispatching every product.
However, in the rare event that you receive a damaged, defective, or incorrect item, you may be eligible for an exchange under the following strict conditions:
A. Proof Requirement
· You must record a complete unboxing video of the parcel from start to finish, showing the unopened package, product removal, and the defect or issue clearly.
· The video must be continuous, unedited, and clearly display the product and packaging.
· Photos alone will not be accepted as proof.
B. Reporting Timeline
· You must report the issue within 24 hours of receiving the parcel by emailing us at [support@velauris.com] with your order number, unboxing video, and a description of the issue.
· Claims made after 24 hours or without valid video proof will not be accepted.
C. Exchange Approval
· Once verified, we will process an exchange for the same product only, subject to availability.
· If the same product is unavailable, store credit may be issued at our discretion.
· Shipping costs for exchanges due to verified damage will be borne by VELAURIS.
VELAURIS reserves the right to reject any claim that does not comply with these conditions.
6. Shipping and Delivery
· Orders are processed and shipped within 8-10 business days.
· Delivery times may vary depending on location and courier services.
· VELAURIS is not liable for delays caused by third-party logistics providers, customs, or unforeseen circumstances.
7. Intellectual Property
All content on this website—including images, text, logos, product designs, and graphics—is the intellectual property of VELAURIS.
No material may be copied, reproduced, or used without prior written consent.
8. Limitation of Liability
VELAURIS shall not be held responsible for:
· Any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
· Damage caused by mishandling, improper storage, or wear and tear of jewellery after delivery.
Our total liability, under any circumstance, shall not exceed the amount paid for the product in question.
9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website.
By continuing to use our website or make purchases, you agree to be bound by the revised Terms.
10. Contact Us
For any questions or concerns regarding these Terms, please contact us at:
VELAURIS
Email: velaurisjewel@gmail.com
Website: www.velauris.com
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