Refund policy

VELAURIS – Return & Exchange Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At VELAURIS, every jewellery piece is carefully crafted and quality-checked before dispatch. Due to the delicate and personalized nature of our products, we maintain a strict No Return and No Exchange Policy.

 

1.No Return or Exchange Policy

· All sales made on VELAURIS are final.

· We do not accept returns, exchanges, or refunds for reasons such as change of mind, size issues, or personal preferences.

· Please review all product descriptions, sizes, and specifications carefully before placing an order.

 

2. Damaged or Incorrect Product Policy

In rare cases where you receive a damaged, defective, or incorrect item, you may be eligible for an exchange, subject to the following conditions:

A. Proof Requirement

· You must record a clear, continuous, and unedited unboxing video from the moment you receive the sealed parcel until the item is fully unpacked.

· The video must clearly show the outer packaging, shipping label, unsealing process, and the damaged/incorrect item.

· Photos or incomplete videos will not be accepted as proof.

B. Reporting Timeline

· You must notify us within 24 hours of delivery by emailing Velaurisjewel@gmail.com with:

o Your order number

o The complete unboxing video

o Description of the issue

C. Exchange Approval

· After reviewing your claim and verifying the proof, we will process an exchange for the same product only, if available.

· If the same product is out of stock, store credit may be issued at our discretion.

· Claims without valid proof or submitted after 24 hours will not be accepted.

 

3. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

· Custom-made or personalized jewellery

· Items bought during sales, discounts, or promotional offers

· Earrings (due to hygiene reasons)

 

4. Cancellation Policy

· Orders can only be cancelled within 2 hours of placing the order.

· Once processing begins, cancellation requests will not be accepted.

· Refunds (if approved) will be processed to the original payment method within [7–10 business days].

 

5. Contact Us

If you have any concerns about your order, please contact us at:

VELAURIS
Email: velaurisjewel@gmail.com
Website: www.velauris.com

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