Shipping and Return Policy
VELAURIS – Shipping Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At VELAURIS, we take pride in delivering high-quality jewellery to your doorstep with care and precision. Please read our Shipping Policy carefully to understand our delivery process, timelines, and related terms.
1. Order Processing
· Orders are typically processed within [2–5 business days] after payment confirmation.
· Orders placed on weekends or public holidays will be processed on the next working day.
· Once your order is dispatched, you will receive an email or message with tracking details.
2. Shipping Duration
· Domestic Orders : Delivered within [5–10 business days] after dispatch.
· Delivery times may vary due to factors beyond our control, such as courier delays, weather, or customs clearance.
3. Shipping Charges
· Shipping charges are calculated at checkout based on your delivery location and order value.
· We may offer free shipping on eligible orders of Rs. 799 as part of promotional campaigns.
· Any additional customs duties or import taxes for international deliveries are the customer’s responsibility.
4. Order Tracking
Once your order is shipped, a tracking link will be shared via email or SMS. You can use this link to check your delivery status anytime.
5. Address Accuracy
Please ensure your shipping address, contact number, and pincode are accurate before confirming your order.
VELAURIS is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
6. Delays or Lost Packages
While we strive for timely delivery, VELAURIS is not liable for delays caused by courier partners, customs, or unforeseen circumstances.
If your package appears lost or delayed, please contact us at [support@velauris.com], and we will assist you in tracking it.
VELAURIS – Return & Exchange Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At VELAURIS, every jewellery piece is carefully crafted and quality-checked before dispatch. Due to the delicate and personalized nature of our products, we maintain a strict No Return and No Exchange Policy.
1. No Return or Exchange Policy
· All sales made on VELAURIS are final.
· We do not accept returns, exchanges, or refunds for reasons such as change of mind, size issues, or personal preferences.
· Please review all product descriptions, sizes, and specifications carefully before placing an order.
2. Damaged or Incorrect Product Policy
In rare cases where you receive a damaged, defective, or incorrect item, you may be eligible for an exchange, subject to the following conditions:
A. Proof Requirement
· You must record a clear, continuous, and unedited unboxing video from the moment you receive the sealed parcel until the item is fully unpacked.
· The video must clearly show the outer packaging, shipping label, unsealing process, and the damaged/incorrect item.
· Photos or incomplete videos will not be accepted as proof.
B. Reporting Timeline
· You must notify us within 24 hours of delivery by emailing [support@velauris.com] with:
o Your order number
o The complete unboxing video
o Description of the issue
C. Exchange Approval
· After reviewing your claim and verifying the proof, we will process an exchange for the same product only, if available.
· If the same product is out of stock, store credit may be issued at our discretion.
· Claims without valid proof or submitted after 24 hours will not be accepted.
3. Non-Returnable Items
The following items cannot be returned or exchanged under any circumstances:
· Custom-made or personalized jewellery
· Items bought during sales, discounts, or promotional offers
· Earrings (due to hygiene reasons)
4. Cancellation Policy
· Orders can only be cancelled within 2 hours of placing the order.
· Once processing begins, cancellation requests will not be accepted.
· Refunds (if approved) will be processed to the original payment method within [7–10 business days].
5. Contact Us
If you have any concerns about your order, please contact us at:
VELAURIS
Email: [support@velauris.com]
Website: [www.velauris.com]
Address: [Insert Business Address]
